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Online
Computer Support Services
Premium Online
Tech Support Services and
Computer Support Online and
Computer Remote Support
When you just can't take it anymore
and need someone else to fix you problem, you need to look at
using a premium support service.
What is a premium online support
service?
A premium online tech support
service is:
- A paid technical support
service
- Usually takes the
form of Computer remote support
- NOT a manufacturer support service
- The best level of online support you can
find
- Interactive
- Performed right over the internet
What types of support services
are available?
There are several types of support you can pay
for online:
- Chat Support
- Live chat with a technician to explain
your problems
- The technician will walk you through a
series of troubleshooting steps in real time
- Phone Support
- Explain your problems to a technician on
the phone
- The technician walks you through a series
to troubleshooting steps in real time
- Email Support
- Email a support service the problems you
are having
- They will reply with either more
questions or things you can try to do to repair your
problem
- Remote PC Support (Screen Sharing)
- A technician has the ability to see your
screen
- A technician has the ability to control
your computer
- You can also communicate with the
technician by chat while you computer gets fixed
What are
the best online support
companies?
|
Company
|
Products
|
Type Of
Support
|
|
Yourtechonline.com
|
Time Packages (Blocks) &
Service Packages
- Supports the widest range of products
and quickest response time. 24/7 support. Spyware and
Malware specialists.
|
Screen
Sharing
Phone
Online Chat
|
|
Juvio.com
|
Subscription based (monthly
fee)
- Response time / resolution time can
be slow but they offer 24/7 support.
|
Screen
Sharing
Phone
Email
|
|
LiveRepair.com
|
Subscription based (monthly
or yearly fee) or Per Incident
- Limited products are
support. 24/7 support.
|
Screen Sharing
Online
Chat
|
|
PCPinpoint.com
|
Subscription based or per
incident
- At the time of publishing I still
haven't heard a response from them. 24/7 support.
|
Screen
Sharing
Phone
Email
Online Chat
|
|
|
Subscription based, pay as
you go or prepaid
- Many different services including
onsite support.
|
Screen
Sharing
Phone
Email
Online
Chat
|
|
|
Subscription base
- Same company as Juvio.com.
|
Screen
Sharing
Phone
Online Chat
|
|
|
Subscription based
- Supplies some tools and offers 24/7
support
|
Phone
Email
Online
Chat
|
|
|
Subscription based
- Specializing in how digital equipment
support
|
Screen
Sharing
Phone
|
|
|
Per Minute
- A top rated company - when tested
they did not resolve a single issue!
|
Phone
Online Chat
|
|
|
A new company (used to be
called LightFrog) at the time of publishing. They claim
to support a wide range of products.
|
Screen
Sharing
Phone
|
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